Legal
Complaints Procedure
We are committed to providing a high-quality service to all our clients. If at any point you become unhappy with the service we have provided, please let us know as soon as possible so we can do our best to resolve the matter.
Step 1 — Speak to your engagement lead
In the first instance, please raise your concern with the partner or manager responsible for your engagement. Most issues are resolved quickly and informally at this stage.
Step 2 — Formal written complaint
If the matter is not resolved, please write to us at:
The Director — Complaints
Singletree Accountants Ltd
Rainbow House, 10–12 Lumina Way
Enfield, London, EN1 1FS
info@singletreeaccountants.com
We will acknowledge your complaint within 5 working days and provide a full written response within 21 working days. If we need more time, we will explain why and tell you when you can expect our response.
Step 3 — Escalation to our supervisory body
If you remain dissatisfied after our final written response, you can refer the matter to our professional supervisory body, the Association of Accounting Technicians (AAT), at www.aat.org.uk.